TERMS AND CONDITIONS

of the White Lily Naturals online store

I. PURPOSE

Art. 1. These terms and conditions ("Terms and Conditions") are intended to regulate the relations between FOR HAPPY SOULS SRL, registered in Romania with the National Trade Register Office (ONRC) under no. J 29/1899/2020, holding Tax Identification Number (CUI/CIF) 43193320, with registered office at: Sinaia, Str. Stânjeneilor No. 5, Bl. 3, Sc. A, Ap. 5, hereinafter referred to as the "Provider," and customers, hereinafter referred to as "Users," of the White Lily Naturals online store ("Online Store"), owned by the Provider.

II. INFORMATION ABOUT THE PROVIDER

Art. 2. (1) Information about the Provider, in accordance with applicable Romanian legislation (including Law No. 365/2002 on electronic commerce, Government Emergency Ordinance No. 34/2014, Government Ordinance No. 21/1992, and other relevant enactments):

Name of the Provider: SC FOR HAPPY SOULS SRL

Registered office: Sinaia, Str. Stânjeneilor No. 5, Bl. 3, Sc. A, Ap. 5

Working point address (if applicable): Bordenii Mari, Str. Buzești 43, Prahova County.

Contact details: phone 0771.261.275; e-mail: forhappysouls@gmail.com; website: www.whitelilynaturals.ro.

Registration with public registers: National Trade Register Office (ONRC), No. J 29/1899/2020.

Tax ID/VAT No. (CUI/CIF): 43193320

VAT registration (if applicable): -

Address for submitting consumer complaints/grievances: Str. Buzești 43, Bordenii Mari; phone 0771.261.275; e-mail: forhappysouls@gmail.com; website: www.whitelilynaturals.ro

(2) Supervisory authorities:

a) National Supervisory Authority for Personal Data Processing (ANSPDCP) Bd. G-ral. Gheorghe Magheru No. 28-30, Sector 1, Bucharest, postal code 010336 E-mail: anspdcp@dataprotection.ro Website: www.dataprotection.ro

b) National Authority for Consumer Protection (ANPC) Bulevardul Aviatorilor No. 72, Sector 1, Bucharest E-mail: secretariat@anpc.ro Website: https://anpc.ro/contact/

III. CHARACTERISTICS OF THE ONLINE STORE

Art. 3. The Online Store is an e-commerce platform, accessible at the web address https://whitelilynaturals.ro, through which Users may conclude sale and delivery contracts for the goods offered by the Provider in the Online Store, including the ability to:

• Obtain information and view the goods, prices, and delivery conditions offered by the Provider;
• Obtain information regarding the nature and essential characteristics of the goods;
• Conclude sale and delivery contracts with the Provider for the goods offered in the Online Store;
• Make electronic statements regarding the conclusion, modification, performance, and termination of contracts with the Provider through the interface of the www.whitelilynaturals.ro page, including through the tools and mobile applications available there;
• Be informed of the rights arising from the law;
• Exercise their right of withdrawal, where applicable, in accordance with Romanian legislation.

Art. 4. The Provider organizes the delivery of goods and guarantees the rights of Users provided by law, in good faith and in accordance with the criteria and conditions accepted in practice under consumer law or commercial law.

Art. 5. (1) Users conclude sale contracts for goods with the Provider according to the procedure set out in Art. 8. The contract is concluded in the Romanian language and is stored in the Provider's database within the platform.

(2) Users may review and correct errors made when entering information, at the latest until they submit the statement concluding the contract with the Provider. This may be done by editing the order form at any time prior to submitting the statement concluding the contract.

(3) Under the sale contract concluded with Users, the Provider undertakes to organize the delivery and transfer of ownership of the goods specified by the User.

(4) Users pay the Provider a fee for the goods delivered, in accordance with the conditions set out in the Online Store and these Terms and Conditions. The fee equals the price displayed in the Online Store.

IV. USE OF THE ONLINE STORE

Art. 6. (1) The Online Store may be used after the User registers and creates a profile, or without prior registration.

(2) User registration is free of charge, voluntary, and carried out in the corresponding section of the Online Store.

(3) Regardless of whether the User registers or not, in order to use the Online Store to conclude sale contracts, the User must enter: first name, last name, e-mail address, contact phone number, delivery address, and accept these Terms and Conditions.

(4) By completing the data and pressing the "PAY" button and checking the box agreeing to the Terms and Conditions, the User declares that they have read them, agree with their content, and undertake unconditionally to comply with them.

(5) The Provider confirms the User's order by sending an electronic statement to the e-mail address provided by the User or by telephone call to the number provided; the contractual sale relationship arises from that moment.

(6) Upon registration or when placing an order, the User undertakes to provide accurate and current data and to promptly update it in their profile or order whenever changes occur.

(7) If the User provides false or incomplete information, or if there are grounds to believe the data is inaccurate, the Provider has the right, at its discretion, to block or delete the registration and to refuse access to the Online Store.

V. TECHNICAL STEPS FOR CONCLUDING THE SALE CONTRACT

Art. 7. Users mainly use the interface of the Online Store page, including the tools and mobile applications available, to conclude sale contracts for the goods offered by the Provider.

Art. 8. (1) The User and the Provider conclude the sale contract in the Online Store through the following procedure:

• The User selects one or more goods offered by the Provider.
• The User completes the order form and provides the data necessary to identify themselves as a party to the contract.
• The User selects the delivery method and provides the data necessary for delivery.
• The User selects the method and timing of price payment.
• The User submits the order (offer) by pressing the "PAY" button, after checking the box agreeing to the Terms and Conditions and the Privacy Policy.
• The Provider confirms the order (accepts the User's offer) by sending an electronic statement to the e-mail address provided by the User or by telephone call. The Provider provides the User, on a durable medium, with confirmation of the conclusion of the contract within a reasonable time after conclusion of the distance contract, or at the latest upon delivery.

(2) For cases in which Users make payments via link or QR code, the special rules regarding the technical steps for concluding the sale contract set out in Section XIV apply.

VI. CONTENT OF THE CONTRACT

Art. 9. (1) The Provider and Users conclude separate sale contracts for the goods ordered, even if they were selected through a single electronic statement.

(2) The Provider may organize the simultaneous delivery of goods ordered under separate contracts.

(3) Users' rights regarding the goods delivered are exercised separately for each contract. Exercising rights regarding a particular item does not affect the contracts for the other goods. If the User has the status of a consumer under Romanian legislation, exercising the right of withdrawal from a contract for a particular item does not affect the other contracts.

(4) The Provider has the right, at its discretion, to refuse to fulfill an order, informing the User in a timely manner, without being obliged to state the reason.

Art. 10. When exercising rights under the contract, the User must clearly indicate the contract and the item to which it refers.

Art. 11. The User pays the price for each separate contract in full, either when placing the order or upon delivery, depending on the options available in the Online Store.

VII. SPECIAL PROVISIONS APPLICABLE TO USERS WHO HAVE THE STATUS OF CONSUMER

Art. 12. The rules of this Section VII apply exclusively to Users who, based on the data provided for concluding the contract, may be considered consumers under Romanian legislation.

Art. 13. (1) The essential characteristics of the goods offered by the Provider are described on each product's page in the Online Store.

(2) The prices of the goods, inclusive of all taxes, are indicated on each product's page.

(3) Transport costs not included in the price are determined by the Provider in the Store and provided as information to Users when they select goods.

(4) The methods of payment, delivery, and contract performance are established in these Terms and Conditions and in the information provided to the User through the mechanisms in the Store.

(5) The information provided to Users under this article is current as of the time it is displayed in the Store, prior to conclusion of the contract.

(6) Users agree that all information required by applicable consumer legislation may be provided through the Store interface or by e-mail.

(7) Users agree that, for payments made via link or QR code, all information may be provided through the interface of the e-commerce platform (online store, social media page, e-mail, or other form of offer).

Art. 14. (1) The Consumer agrees that the Provider has the right to accept advance payment for contracts concluded with the Consumer, depending on the options displayed in the Online Store.

(2) Depending on the options available, the Consumer chooses whether to pay the delivery price before or at the time of delivery.

(3) For high-value orders or in justified circumstances, the Provider may require payment by bank transfer or advance online payment.

Art. 15. (1) The Consumer has the right, without compensation or penalties and without stating a reason, to withdraw from the contract within 14 days of receiving the goods from the Provider, using the standard withdrawal form available on the site and/or in Annex No. 1, or through an unequivocal statement. Information on exercising the right of withdrawal is set out in Annex No. 2.

(2) The right of withdrawal does not apply in the cases provided by Romanian legislation (including the situations regulated by Government Emergency Ordinance No. 34/2014).

(3) If the Provider has not fulfilled the information obligations required by law, the Consumer may withdraw within the extended period provided by applicable legislation.

(4) When the right of withdrawal is exercised, the Provider shall reimburse all sums received, including standard delivery costs, without undue delay and no later than 14 days from the date the Provider was informed of the decision. Reimbursement shall be made using the same payment method used for the initial transaction, unless the Consumer expressly agrees to a different method, at no cost to the Consumer.

(5) Upon withdrawal, the costs of returning the goods are borne by the Consumer, unless the Provider has expressly agreed to bear them. The Provider does not reimburse additional costs arising from a delivery method chosen by the Consumer that differs from the cheapest standard delivery option offered.

(6) The Consumer undertakes to keep the goods and to ensure their quality and safety are maintained during the withdrawal period.

(7) The Provider may withhold reimbursement until the goods are received back, or until proof of dispatch is provided, whichever occurs first.

(8) After notifying the withdrawal, the Consumer must send back or hand over the goods without undue delay and no later than 14 days.

(9) The Consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.

Art. 16. (1) The delivery term is established for each product upon conclusion of the contract / on the product's page.

(2) If the Provider is unable to perform the contract due to lack of stock, it must inform the Consumer and reimburse the sums paid.

VIII. PERFORMANCE OF THE CONTRACT

Art. 17. (1) The Provider may organize the delivery and handover of goods to the User by courier, within the term established upon conclusion of the contract.

(2) If a term was not expressly agreed, delivery shall be organized within a reasonable time; in case of impossibility, the Provider shall inform the User in advance.

(3) If the User is not present at the delivery address at the agreed time and has not arranged for a third party to receive the goods, delivery may be rescheduled, and the User may bear additional costs according to the courier's rates.

Art. 18. (1) The User must inspect the goods upon delivery and, if they do not conform, must immediately inform the Provider.

(2) If the User fails to inform the Provider as set out in para. (1), the goods shall be deemed accepted as conforming, except for hidden defects.

IX. PERSONAL DATA PROTECTION

Art. 19. (1) The Provider processes the personal data provided by Users in accordance with the Privacy Policy and in compliance with Regulation (EU) 2016/679 (GDPR), Law No. 190/2018, and other applicable provisions of Romanian legislation.

(2) The Provider's Privacy Policy is available at: https://www.whitelilynaturals.ro and forms an integral part of these Terms and Conditions.

(3) The Provider has the right to store information or access information stored on the User's device in accordance with the Cookie Policy, provided it has given the User clear information and the opportunity to express their choice in accordance with applicable legislation.

(4) The User agrees that the Provider has the right to collect, store, and process data regarding the User's behavior in the Online Store. The User may object in accordance with the methods set out in the Privacy Policy.

Art. 20. At any time, the Provider has the right to request that the User identify themselves and confirm the accuracy of any data declared upon registration and/or when placing an order.

X. MODIFICATION OF AND ACCESS TO THE TERMS AND CONDITIONS

Art. 21. (1) These Terms and Conditions form an integral part of the Contract concluded between the Parties.

(2) By concluding the Contract, the User declares that they have read the Terms and Conditions and accept them.

(3) The Parties agree that all statements regarding the conclusion, performance, modification, and termination of the Contract and of these Terms and Conditions may be made electronically, in accordance with Romanian legislation on electronic documents, trust services, and electronic commerce.

(4) It is presumed that the electronic statements of Online Store Users are made by the persons indicated in the data provided upon registration, or when submitting an order without registration.

(5) The User agrees to receive all of the Provider's statements, documents, and communications in electronic format at the e-mail address provided upon registration or ordering.

(6) Statements, documents, and any communications sent by the User from the e-mail address they provided are deemed to be assumed by the User.

(7) The Parties may agree to use an electronic signature, where necessary, in accordance with applicable legislation.

Art. 22. Conditions different from those set out in the Terms and Conditions may be agreed through additional written agreements between the Provider and the User; in case of discrepancy, the additional agreements shall prevail.

Art. 23. (1) These Terms and Conditions may be modified by the Provider, who will inform Users appropriately.

(2) The modifications will take effect with respect to the User in one of the following cases:

• following express notification sent to the e-mail address provided, if the User does not reject them within 14 days; or
• through their express acceptance by the User when placing an order.

(3) A timely statement of rejection may be deemed equivalent to terminating the contractual relationship for the future, without affecting contracts already performed.

Art. 24. The Provider publishes the Terms and Conditions, together with any modifications, at: www.whitelilynaturals.ro, and/or sends them to the User together with the confirmation of conclusion of the contract, or within a reasonable time after conclusion of the distance contract.

XI. TERMINATION

Art. 25. These Terms and Conditions and the User's contract with the Provider shall terminate in the following cases:

• upon dissolution and liquidation, or a declaration of insolvency, of either party;
• by written agreement of the parties;
• in case of objective impossibility of either party to fulfill its obligations;
• upon confiscation or sealing of equipment by the authorities;
• if the User's registration in the Store is deleted; contracts already concluded but not yet performed remain valid;
• in the cases set out in Art. 23 para. (3).

Art. 26. The Provider may, at its discretion, without prior notice and without compensation, unilaterally terminate the contract if it finds that the User is using the Store in violation of the Terms and Conditions, Romanian legislation, generally accepted moral norms, or customary e-commerce practices.

XII. LIABILITY

Art. 27. The User undertakes to indemnify and hold the Provider harmless against third-party actions or claims (whether well-founded or not) for all damages and costs (including attorneys' fees and court costs) resulting from: (1) failure to fulfill contractual obligations; (2) infringement of copyright, producer, or broadcasting rights or other intellectual/industrial property rights; (3) unauthorized transfer to third parties of rights granted to the User; (4) inaccurate declaration of consumer status.

Art. 28. The Provider is not liable in cases of force majeure, fortuitous events, internet issues, or technical or other objective reasons, including measures imposed by competent authorities.

Art. 29. (1) The Provider is not liable for damages caused by the User to third parties.

(2) The Provider is not liable for material or non-material damages (lost profits, losses) caused to the User in the course of using or not using the Store, or of concluding contracts, to the extent permitted by law.

(3) The Provider is not liable for periods during which the Store is unavailable due to force majeure.

(4) The Provider is not liable for damages resulting from comments, opinions, and publications regarding products/news/articles in the Store.

Art. 30. (1) The Provider is not liable in the event that the security measures of the technical equipment are breached, nor for the resulting consequences, such as loss, disclosure, unauthorized access, or restriction of access to information, etc.

(2) The Provider is not liable for the conclusion of a contract, or for access to, loss of, or modification of data resulting from the false identification of a third party presenting themselves as the User, where the circumstances justify this presumption.

XIII. INFORMATION ON CARD PAYMENTS AND PAYMENT METHODS

www.whitelilynaturals.ro offers various payment options to ensure the comfort and security of its customers.

Art. 31. Payment by bank card. We accept payments by VISA, MasterCard, and other card types through an authorized payment processor / payment service provider (PSP). All payments are processed securely, including through authentication mechanisms (e.g., 3D Secure), in accordance with applicable standards.

Art. 32. Payment currency. Payments are made in RON (Romanian lei). If the User pays with a card issued in another currency, the currency conversion is carried out by the card-issuing bank, according to its own exchange rate and fees.

Art. 33. Reimbursement of sums in case of withdrawal. When the Consumer exercises their right of withdrawal, the Provider reimburses the sums owed in accordance with Art. 15, using the same payment method used initially, unless the Consumer expressly agrees to a different method.

XIV. SPECIAL PROVISIONS FOR PERSONS MAKING PAYMENTS VIA LINK AND QR CODE

Art. 34. Payment via link and payment via QR code are, in essence, card payments and are subject to the conditions set out in Section XIII.

Art. 35. Payment via link/QR code may be applied to products offered on an e-commerce platform, which may include an online store, a social media page, or another form of offer.

Art. 37. Users conclude the sale contract with the Provider as follows:

• They select one or more goods offered by the Provider.
• They complete the order form or provide the data necessary to identify themselves as a party to the contract.
• They select the delivery method and provide the delivery data.
• They select Payment via link/Payment via QR code to pay the price.
• The Provider generates and sends the User, electronically, the individual payment link or QR code. The Provider is not liable if the User provided incorrect data for receiving the link/code.
• Before entering their card details, the User checks the box agreeing to the Terms and Conditions, the Privacy Policy, the Cookie Policy, and, where applicable, marketing consent.
• The User submits the order by pressing the "PAY" button, after checking the box agreeing to the aforementioned documents. By completing the data and pressing the button, the User declares that they have read the Terms and Conditions, agree with their content, and undertake unconditionally to comply with them.
• The Provider confirms the order by e-mail or telephone and provides, on a durable medium, confirmation of conclusion of the contract within a reasonable time, or at the latest upon delivery.

Art. 38. The Provider publishes the Terms and Conditions, the Privacy Policy, and the Cookie Policy at: www.whitelilynaturals.ro (the Provider's e-commerce platform) and/or sends them to the e-mail address provided by the User together with confirmation of the contract, or within a reasonable time after conclusion of the distance contract.

XV. OTHER PROVISIONS

Art. 39. (1) The User and the Provider undertake to mutually protect their legitimate rights and interests and to keep confidential any trade secrets that come to their knowledge in the course of performing the contract and these Terms and Conditions.

(2) The Parties undertake that, during and after termination of the contract, they will not make public any correspondence exchanged (written or verbal). Publication is deemed to include posting in print or electronic media, social networks, forums, personal or public websites, etc.

Art. 40. The potential invalidity of one provision shall not entail the invalidity of the other provisions of the Terms and Conditions or of the contract.

Art. 41. For matters not provided for in this contract, concerning its performance and interpretation, Romanian legislation shall apply.

§1. These Terms and Conditions enter into force on DD.MM.YYYY.

XVI. ADDITIONAL SPECIFIC PROVISIONS

[DN1]

Annex No. 1

Standard form for exercising the right of withdrawal from the contract

(complete and send this form only if you wish to withdraw from the contract)

To (the trader's name, address, and e-mail address to be completed by the trader):

I/We* hereby inform you that I am/we are withdrawing* from the contract concluded by me/us* for the purchase of the following goods*/the provision of the following service*

Ordered on*/received on*

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if the form is submitted on paper)

Date

* Strike out whichever does not apply.

Annex No. 2

Information on exercising the right of withdrawal from the contract

Standard withdrawal instructions:

I. Right of withdrawal from the distance contract or off-premises contract.

II. You have the right to withdraw from this contract, without giving any reason, within 14 days.

III. The period is 14 days from the date (the date to be completed according to the types of contract set out in point 1, letters "a," "b," "c," "d," or "e" of the Completion Instructions).

To exercise your right, you must inform us of your decision to withdraw through an unequivocal statement (for example, a letter sent by post or e-mail). You may use the attached standard form, but this is not mandatory.

To meet the deadline, it is sufficient to send the communication before the 14-day period expires.

IV. Effects of withdrawal.

If you withdraw, we will reimburse all payments received from you, including standard delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any case no later than 14 days from the date on which you informed us of your withdrawal. We will carry out the reimbursement using the same payment method used in the initial transaction, unless you expressly agree to a different method; in any case, you will not be charged any fees for this reimbursement.